Privacy Policy

 

Maintaining your privacy is really important to us. You entrust us with your personal and performance data, and we take that responsibility seriously.

 

This policy explains how we collect, store and use personal data about you when you browse www.loweryourscores.com (the “LowerYourScores website”), use the LowerYourScores application (“LowerYourScores”) or otherwise provide your personal data to us.

 

By visiting, logging into, registering or using LowerYourScores and the LowerYourScores website, you agree that it’s okay for us to collect, use and transfer your information (including your personal data) under the terms of this policy. If you’re not okay with this or don’t want to be bound by this policy any longer, please do not continue to use or enter your details on the LowerYourScores website, or use LowerYourScores (by free trial or by subscription).

 

Your Data

 

When we say your “personal data,” we mean any information that identifies you during any trial period, after you subscribe, or contained in any other information that you provide to us. Your “personal data” may also be contained in information that we collect about you in connection with your use of the LowerYourScores website and/or LowerYourScores. The performance data that you enter into LowerYourScores isn’t part of the “personal data” discussed here – for more information about your performance data, jump ahead to the next section. When it comes to your personal data, we comply with our respective obligations under the Data Protection Act 1998 (the “Act”)

 

Information you provide – Your personal data includes the information you provide when you sign up for an account or sign up to receive our emails, or when you answer questionnaires, surveys, enter competitions or provide information in your account profile, on the LowerYourScores website, or during a support enquiry.

 

Examples of this personal data include your name, your email address, and any correspondence when you contact us.

 

Information we collect – We collect information about your website usage, to improve our service and to understand trends. Some of this data may be “personal data”, where it identifies a person. Here’s the information that we collect and how we use it:

 

  • We monitor patterns of usage, such as login dates and volumes of data, so we can understand how people are using LowerYourScores to develop and improve our products.

  • For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is your computer’s individual identification number that is assigned to your computer when connected to the Internet.

  • We monitor traffic information when you visit our site or read our e-mails, including things like page visits, e-mail clicks, purchases, referring sites, and video viewings. We use this information to improve our website, promotions, and to understand user behaviour.

 

How we use your personal data & performance data.

 

This section details how we use your personal data and your performance data.

 

Providing LowerYourScores- We use your personal data to enable us to provide you with access to LowerYourScores and the LowerYourScores website. It will also enable us to contact you by email, post, SMS, social media or telephone where necessary concerning LowerYourScores. We may use third parties to assist us in providing LowerYourScores from time to time, and in those cases may pass on your personal data to them. In such cases we will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.

 

Improving LowerYourScores - We will also use and analyse your personal data so that we can administer, support, improve and develop our business, customer service and the features of the LowerYourScores website and LowerYourScores generally. We may use third parties to assist us in doing these things from time to time, and in those cases may pass on your personal data to them. We will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.

 

Providing Insights - We monitor anonymous, aggregated information about account and performance data so that we can produce insights about golfers’ playing performance. For example, based on an anonymous, aggregate data analysis, we may produce a white paper that analyses the average playing characteristics of golfers of a certain age group, handicap, sex, or geography. We may share these insights with customers, on our blog or other promotional material, use them internally to improve our product and communications, or share with other interested third parties. Just to be clear – we will never identify you in such communications or white papers, and will never report data in such a way that you could be identified.

 

Making Contact - We may use your personal data to contact you by email, post, SMS, social media and/or telephone to notify you about important changes or developments to the LowerYourScores website or LowerYourScores, or to let you know about our other LowerYourScores and/or third party services, content, or product ranges which may be of interest to you. We may also use your performance data to enable us to tailor these notifications (in order to make sure what we are sending you is relevant). By using LowerYourScores or the LowerYourScores website, you are consenting to this use of your data. If you change your mind about being contacted in the future, that’s no problem – just contact us using the details below. To stop receiving emails from LowerYourScores itself (for example, a reminder that your subscription is expiring), you should cancel your LowerYourScores account.

 

Cookies - We may further use, or permit selected third parties to use, your personal data to enable us to track and analyse LowerYourScores website traffic and visitor trends and improve your browsing experience. For further details, please see our Cookies Policy. By using the LowerYourScores website or LowerYourScores you are consenting to this use of your personal data. If you do not want us to use your personal data in this way, please see the Cookies Policy for more information.

 

We don’t store your credit card details.

 

We don’t store your credit card details.You need to provide payment details to start your subscription and continue using LowerYourScores. This information is passed directly to our payment service provider (PayPal Europe – www.paypal.co.uk/uk) over an encrypted link and is never stored on our system. We handle ongoing billing by passing a token to PayPal that identifies your account. Please see here for details of PayPal’s privacy policy.

 

You control sharing of personal data & performance data.

 

You have the option within your account to share your data with people that you trust – for example, you can switch on account access for your coach to see your performance data. We will not share your performance data with a third-party unless you authorise it (by choosing to do so within LowerYourScores, or as detailed in this policy).

 

When you visit the LowerYourScores website or sign up for LowerYourScores, you authorise us to share your data (personal data and performance data) with others in certain circumstances:

 

We will share your data as set out in this policy, for example in the section above called “How We Use Your Data”.

 

  • We may disclose your data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

  • We may also pass aggregate information on the usage of the LowerYourScores website and LowerYourScores, where relevant, to maintain, improve and manage the LowerYourScores website and LowerYourScores, but this will not include your personal data.

  • We may also disclose your data in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • We may share your data with partners who help us carry out our day-to-day provision of LowerYourScores, or who help us improve LowerYourScores. Examples of these functions include e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. In these circumstances we will make sure that these partners have the right measures in place to protect your data.

  • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, one of our group companies or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

The LowerYourScores website and/or LowerYourScores may, from time-to-time, contain links to and from the websites or services of our partner networks, advertisers and affiliates. If you follow a link to any of these websites or services, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

 

Your Data’s Security

 

When you use LowerYourScores, you will enter information about your bank account(s) such as the sort code and account number. You’ll also enter performance data. We use this performance data to calculate your performance statistics. We are very aware that this information is sensitive and we are very careful about how we store it.

 

We partner with secure sites.

 

All data you provide to us is stored securely on our servers. Where we pass your data to third parties, we do so over a secure connection.

 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the LowerYourScores website or LowerYourScores itself, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to the LowerYourScores website, or through LowerYourScores itself; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.

 

Your rights

 

  • You can unsubscribe from our promotional email communications at any time by just clicking the unsubscribe link in any email, or by emailing us at support@loweryourscores.com. If you have a LowerYourScores account, you will still receive any essential e-mails from us about your service, including notifications from the application and notifications about your billing and subscription.

  • You have the right to request a copy of personal data we hold about you. To do this, simply write to us or send us an email – just use the contact details below. We may charge you £10 for providing this information to cover our administration costs.

  • To provide the highest level of customer service we need accurate customer information. You can help by informing us whenever your circumstances change. You can ask us to correct incorrect personal data about you by writing to or emailing us at support@loweryourscores.com.

  • You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner’s website at www.ico.gov.uk.

 

Changes to this policy.

 

We may edit this policy from time to time. Please check this policy regularly for any changes. We will post all changes here, and if we make any substantial changes we may also notify you by email.

 

Contact us.

 

For the purposes of the Act, the data controller is LowerYourScores.com Limited. Should you wish to contact us in connection with this policy, please contact support@loweryourscores.com

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